Westpac is making 231 jobs in Queensland and WA redundant with the closure of two customer contact centres, but redeployment will be offered.

More than 230 Westpac jobs in Western Australia and Queensland are to go with the closure of two customer contact centres in the states in March next year.

The Gateway centre in Queensland will be the hardest hit with 159 jobs to go while 72 positions at the West Coast centre in WA will be made redundant.

But Westpac said it would try to redeploy affected workers within their home state where possible.

Alternatively, they could take up new customer contact centre roles to be created in NSW, South Australia, Victoria and Tasmania.

It was yet to be seen how many would want to relocate, a spokesman said.

He said there would be no outsourcing or send the jobs offshore.

“We are making some changes to focus these key services at our existing main locations in NSW, Victoria, South Australia and Tasmania,” the bank said in an emailed statement.

“We also plan to invest in and grow these centres to ensure we provide the best possible service as our customers’ needs for more specialist advice and help changes.

“As a result of this, our smaller regional centres in Queensland and Western Australia will close in March 2015.”

Westpac said the WA and Queensland workers had done an excellent job, and the closures were no reflection on their performance.

The spokesman said the leases at both centres were due to expire.

But Finance Sector Union national secretary Fiona Jordan said one of the most profitable banks in Australia had chosen to put profits before people.

“This is a terrible decision for Queensland and WA workers on the back of growing unemployment in these states,” Ms Jordan said.

“If anyone can afford to keep jobs in Queensland and Western Australia, Westpac can.”