Parker the pug has gone from a ruff life to the lap of luxury.

When little Parker was adopted from PAWS Chicago by Park Hyatt Chicago general manager Walter Brindell, she couldn’t have imagined the new life that was in store for her.

Five-year-old Parker arrived at PAWS last November with an irreparably damaged left eye, a delicate respiratory pattern and painful, oozing skin tags. The Chicago Tribune reports that the veterinary team at PAWS removed the damaged eye and sutured the socket to alleviate swelling and infection, removed her skin tags and rotten infected teeth, treated her for a urinary tract infection and performed surgery to help her breathe better.

Brindell, who sits on the PAWS development board, was told that Parker would have a hard time finding a traditional home — and that’s when he decided she’d be a perfect fit at the hotel.

Parker the pug

Image: Park Hyatt Chicago

“She’s a very quiet, reserved pup, and she loves everybody,” Brindell told The Tribune.

Part employee and part celebrity, Parker greets guests at the front door of the hotel in a Burberry bandanna, and jumps up on the couch next to guests sitting in the lobby.

Parker the pug

Image: Park Hyatt Chicago

The little concierge reportedly attends staff meetings, and rides the elevator to escort guests to their rooms.

When she’s not on duty, Parker sleeps in a plush doggy bed, eats at the five-star NoMi Kitchen, and is pampered and taken for walks by hotel staff.

Parker the pug

Image: Park Hyatt Chicago

“She’s just been this warmth that brings this residential home feeling into the hotel, and that’s the message I’m getting back from so many of the guests,” Brindell told Today.

“She’s just this wonderful little pug. I don’t know what her life was like before, but it’s going to be much better moving forward.”

Have you ever adopted a pet? Tell us about your experiences in the comments below!